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FAQ

Frequently Asked Questions.
Find quick answers to our most common questions.
Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store.

Once you want to proceed with the order do so by going to the cart and clicking "checkout".

Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-7 business days.

Our support team is always happy to guide you at any step!
Payments

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via all major credit cards- Visa, JCB, Diners Club, Elo, Shop Pay, Google Pay, Facebook Pay, Apple Pay, Mastercard, American Express, Discover, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.
Shipping

Shipping destinations:

  • We ship both locally and worldwide.

Shipping times:

  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders will be charged depending on your chosen delivery method, weight and country. Full price will be displayed at checkout. 

Visit https://mulatapr.com/policies/shipping-policy 
Wrong Address

Contact mulata.distribution@gmail.com immediately, In some cases, we may be able to change the address for you if your order hasn’t already been processed.
Cancel My Order

Sorry to hear you want to cancel you order! Please contact mulata.distribution@gmail.com We can only cancel orders that have not yet been processed for shipping
Refunds And Returns

We are sorry to hear you would like to return your product. Your 100% satisfaction is important for us. We offer a 14 -days Return & Exchange Policy, please read Refund Policy at the https://mulatapr.com/policies/refund-policy
Lost Or Stolen Shipment

Mulata LLC is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at mulata.distribution@gmail.com  with information regarding your situation and your claim number.
Wholesale

We have wholesale available. Contact Us mulata.distribution@gmail.com for more information.

Still have questions?

Get in touch with us, our team is happy to help with any questions or product recommendations

 WAYS TO CONTACT US